Quality reps, also known as quality representatives, are individuals or teams responsible for ensuring that a company's products or services meet certain standards of quality. They typically work within the quality control or quality assurance departments of a company and are responsible for testing, inspecting, and evaluating products or services against established criteria to ensure that they meet or exceed customer expectations.
Quality reps are trained to identify and report any defects, errors, or deviations from quality standards, and they work closely with production teams to address and correct any issues that arise. They may also be involved in developing and implementing new quality control processes or procedures to improve overall product quality.
In addition to technical expertise, quality reps must have excellent communication and problem-solving skills and the ability to work collaboratively with cross-functional teams. They must also stay up-to-date with industry trends and best practices in quality control to ensure that their company remains competitive.
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